Refund Policy — SbAutopilot (SmallBiz Autopilot)

Last updated: November 1, 2026

This Refund Policy is part of our Terms of Service. It applies to AI Made Simple for Contractors ($247) and other digital products sold by SbAutopilot.

The short version

Refunds only within 3 days of purchase, and only if you haven't opened access. No refunds once access is opened. This is a digital product — once you can see the content, it can't be "returned." Please read the sales page carefully before you buy, and email us with any questions first.

What "access opened" means

Access is opened when you enter your checkout email on the buyer hub and get in — the first time the hub unlocks the course, Prompt Library, Toolkit, Playbook, or Website Builder Wizard for your email. We can see when an email first opens the hub. It doesn't matter how much you watched or used after that.

Before access is opened

If you bought but have not yet opened the hub with your checkout email, email consultant@sbautopilot.com within 3 days after your purchase to ask for a refund. After 3 days, or once access is opened (whichever comes first), purchases can't be refunded except as listed below.

Problems we will always fix

Even after access is opened, email us and we'll make it right (by fixing it, or a refund where appropriate) if: - You were charged twice or charged the wrong amount. - You can't get into the hub with your checkout email and we can't fix it. - We end your access without any fault on your part. - A refund is required by law. Nothing in this policy takes away rights you have under law that can't be waived.

If we ever shut the product down, we'll give at least 30 days' notice so you can download what's downloadable (see Terms §6).

How to ask

Email consultant@sbautopilot.com with your checkout email, order number (from your Lemon Squeezy receipt), and what's wrong. We aim to reply within 2 business days.

Payments are processed by Lemon Squeezy as merchant of record, so approved refunds go back to your original payment method through Lemon Squeezy. Timing depends on your bank.

Chargebacks

Please contact us before filing a chargeback — most problems can be fixed by email. If you file a chargeback, we may suspend your access while it's resolved (same as Terms §5). If you file a chargeback after access was opened, we may share records showing your access with the payment processor.

Disputes

Disputes start by email at consultant@sbautopilot.com with a good-faith effort to resolve them. See Terms §17. If not resolved within 30 days, Terms §17 sets an interim venue of state/federal courts in Pasco County, Florida.

Florida / US note

This policy is written for US buyers under Florida law. Some states or situations may give buyers extra rights; where that's the case, those rights apply.

Contact

SbAutopilot · consultant@sbautopilot.com · sbautopilot.com

These pages were drafted for review; have a Florida attorney confirm before relying on them.